Do you want to help customers solve challenging technical problems at an organization that invests in making customer support amazing? If so, we’d love to hear from you! We’re looking for a Customer Support Engineer to join our fantastic team.
You’re an ideal candidate if:
You’re a sharp, knowledgeable technician with a genuine love for people that lets you solve the toughest problems. You’re a recognized resource and go-to for friends, family, and coworkers. You’re passionate about owning and resolving cases yourself, but humble enough to know when to ask for help. And you’re flexible, collaborative, open to feedback, proactive, and able to manage problems from start to finish.
Your ideal skills/experience:
Articulate is a highly successful company with an empowering work culture. We give you autonomy over when, where, and how you work. We value productivity and results, not corporate B.S. And we keep our eyes fixed on our customers, helping them succeed in every way we can. We also believe that, to reach our diverse audiences, we need different viewpoints and voices in our midst. We welcome and celebrate differences and are committed to building a diverse team.
Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 78,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 550,000+ members is the largest, fastest-growing community in the industry.
We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position. Learn more about our culture.
Upload your resume and cover letter selling us on why you’re the perfect fit. A job at Articulate is highly coveted so your response will help us decide who gets the interview. Good luck!
Candidates must be in The Philippines.